Support

TPMotion (by Toothprint) · Updated: September 2026

How to reach us

Product and technical support	hola@toothprint.ai
Privacy and data requests	privacy@toothprint.ai
Hours	Monday to Friday, 8:00–18:00 (UTC−5, Colombia)
First response	Within one business day

What to include so we can help on the first reply

• The email of the account you sign in with.
• Device and iOS version, and the app version from the Account screen.
• What you were doing when it happened, and what you expected instead.
• If it concerns a specific case, the case name — not the patient's identity details. Never send us a patient's document number or clinical history by email.

Privacy requests have their own clock

Requests to know, access, update, rectify, delete or export personal data, or to revoke a consent, are answered within the shortest period the applicable law allows: 10 business days for a consulta and 15 business days for a reclamo under Ley 1581 de 2012 in Colombia; within 30 days elsewhere. The full procedure is in the Privacy Policy.

If you are a patient asking about your clinical data, the professional who treated you is the controller of that record. Write to them first; we will assist them in responding.

Deleting your account

You can delete your account and its data from inside the app, under Account. You do not need to write to us for that.